Shipping Policy

Introduction

Yungskin™ is committed to delivering your skincare products promptly and efficiently. This Shipping Policy outlines the terms and conditions for nationwide shipping of our products. By placing an order on our website, you agree to the terms of this Shipping Policy.

Shipping Coverage

We offer shipping services across all major cities and towns in South Africa.

Shipping Methods

We partner with reliable courier services to ensure safe and timely delivery of your skincare products.

• Nationwide Delivery: Shipped via trusted courier partners. Delivery times may range from 3–7 business days, depending on your location.

Shipping Costs

• Free shipping for orders over R800
• Shipping costs are calculated during checkout and displayed before payment.

Order Processing Times

• Orders placed before 14:00 are processed the same day.
• Orders placed after this time, on weekends, or public holidays are processed on the next business day.
• Once processed, you will receive a confirmation email with tracking information.

Packaging and Handling

We take extra care to ensure your skincare products are securely packaged to prevent damage during transit. Packaging is:

• Leak-proof to protect liquid products.
• Eco-friendly wherever possible to reduce environmental impact.

Delivery and Tracking

1. You will receive an email or SMS notification with a tracking number once your order is dispatched.
2. Deliveries require a signature upon receipt to ensure secure delivery.
3. If you are unavailable at the time of delivery, the courier may attempt redelivery or contact you for further instructions.

Shipping Restrictions

• We do not ship to PO Boxes.
• Certain remote areas may require additional delivery time or incur additional fees. You will be notified at checkout if this applies.

Damaged or Lost Shipments

1. Damaged Goods:

   • If your order arrives damaged, please contact us within 48 hours of delivery at info@yungskin.com.
   • Provide photos of the damaged packaging and product(s) for us to assist you promptly.

2. Lost Shipments:

   • If your order does not arrive within the specified delivery window, please contact us at info@yungskin.com.
   • We will work with the courier to investigate and resolve the issue.

Returns and Exchanges

For details on returns or exchanges due to shipping errors, please refer to our Return Policy.

Additional Notes on Skincare Products

• Temperature Sensitivity: Some skincare products may be sensitive to heat or cold. We take precautions to protect your products during transit, but please store them properly upon receipt.
• Legal Compliance: All skincare products comply with South African regulations, and we ensure safe packaging and labeling for shipping.

Contact Information

For any questions or concerns regarding shipping, please contact us at:
Email: info@yungskin.com
Phone: +27 82 802 9893
Operating Hours:

• Mondays to Fridays 09:00 – 16:00
• Closed on Saturdays, Sundays and Public Holidays.

Changes to This Policy

We may update this Shipping Policy periodically. The most current version will always be available on our website.